Privacy Policy

1. Information We Collect

When you engage with our services, we may collect the following:

• Personal details — name, phone number, email address, and suburb or location
• Sensitive health and performance data — sweat test results, sodium concentration, hydration and fuelling needs, and related performance metrics. This information is treated as sensitive information under the Privacy Act and is subject to additional protections.
• Booking information — appointment details and communications with us

2. How We Use Your Information

We collect and use your information for the following purposes:

• To manage bookings and communicate with you about your appointments
• To create personalised hydration and fuelling plans based on your sweat testing data
• To provide updates, resources, and marketing communications (only if you have opted in)
• To improve our services through anonymised data analysis

3. Sharing Your Information

We do not sell your information. Your information may be shared only where necessary to deliver our services, including:

• Precision Fuel & Hydration — where relevant for the formulation of your hydration and fuelling plan
• Service providers — including GoHighLevel (our booking and CRM platform) and other secure platforms required to deliver our services
• Legal obligations — if required by law, regulation, or a government authority

Any third parties we share data with are required to handle your information securely and in accordance with applicable privacy laws.

4. Storage, Security & Retention

Your information is securely stored in GoHighLevel and protected by access controls. We take reasonable steps to safeguard your information against loss, unauthorised access, misuse, or disclosure.

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Sweat test results and hydration plans may be retained indefinitely so that we can provide continuity of service if you return. You may request deletion at any time (see Your Rights below).

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate or incomplete
• Withdraw consent to receive marketing communications at any time
• Request deletion of your information, subject to legal and professional obligations

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

6. Website and App Data

If you use our website or the SweatTracker app, basic usage data (such as analytics and cookies) may be collected to improve your experience. You can manage cookie preferences through your browser settings. We do not use this data to identify you individually.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date. Continued use of our services after an update constitutes acceptance of the revised policy.